ngo500 Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the ngo500 website at https://ngo500.club, all associated subdomains, mobile-optimised versions, and any application through which ngo500 services are delivered.
• "We", "Us", "Our", "ngo500" means the company that owns and operates the ngo500 platform, its subsidiaries, affiliates, licensors, and service providers.
• "You", "User", "Player" means any individual who accesses, registers on, or uses the ngo500 platform for any purpose.
• "Account" means the personal account created by a registered User on the Platform.
• "Balance" means the aggregate of deposited funds, credited bonuses, and wagering winnings held in a User's Account, denominated in Indonesian Rupiah (IDR).
• "Bonus" means any promotional credit, free spin, cashback, reload offer, or other non-cash incentive credited to a User's Account at ngo500's discretion.
• "Real Money Wager" means any bet placed using deposited IDR funds from the User's Account Balance (as distinct from bonus funds).
• "KYC" means Know Your Customer — the identity verification procedures applied by ngo500 to confirm User eligibility and comply with applicable international anti-money-laundering standards.
• "Prohibited Jurisdiction" means any country or territory from which access to, or use of, the ngo500 Platform is expressly restricted by ngo500 or by applicable law.
• "Applicable Law" means the laws and regulations of the jurisdiction under which ngo500 holds its international gaming licence, together with any applicable international standards.

Access to and use of the ngo500 Platform is subject to the following eligibility requirements, each of which must be satisfied at all times:

• Age: You must be at least 21 years of age. ngo500 strictly enforces this requirement and does not permit access to any individual under 21. This threshold applies regardless of the age of majority in any other jurisdiction.
• Residence: The Platform is operated with Indonesian players as the primary target audience. By registering, you confirm that you are accessing the Platform from a territory in which doing so is lawful under the laws applicable to you personally.
• Legal Capacity: You must have the full legal capacity to enter into a binding contract under the laws of your jurisdiction. If you are under any legal incapacity, you must not use the Platform.
• Single Account: Each individual may hold only one (1) ngo500 Account. Operating multiple Accounts — whether in your own name or under aliases — is a material breach of these Terms and will result in immediate suspension of all associated Accounts and forfeiture of any Balance.
• Not Self-Excluded: You must not have placed yourself on any self-exclusion register maintained by ngo500 or have been excluded by ngo500 for responsible gaming or conduct-related reasons.
• Not a Prohibited Person: You must not be an employee, officer, director, contractor, or close family member of an employee of ngo500 or any of its gaming software providers.

ngo500 reserves the right to request documentary evidence of eligibility at any time, including but not limited to a government-issued national identity card (KTP), passport, or proof of residential address. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension and withholding of any Balance pending verification.

To access the full range of ngo500 services, you must complete the registration process and create an Account. By completing registration, you warrant that all information provided is accurate, current, and complete.

• You are required to provide a valid email address, a username, a secure password, and such additional personal details as ngo500 may request during or after registration.
• You are solely responsible for maintaining the confidentiality of your login credentials. ngo500 will not be liable for any loss resulting from unauthorised access to your Account where you have failed to keep your credentials secure.
• You must notify ngo500 immediately via the support channel if you believe your Account has been accessed without your authorisation.
• ngo500 reserves the right to refuse any registration application or to close an existing Account at its sole discretion, including where it suspects misrepresentation, fraud, or a breach of these Terms.
• Account registration is free of charge. ngo500 will never charge a fee for creating or maintaining an Account.

All financial transactions on the ngo500 platform are denominated in Indonesian Rupiah (IDR). ngo500 does not process transactions in foreign currencies; any funds deposited in a non-IDR currency will be declined.

Deposits:

• Deposits are accepted via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (bank transfer / virtual account), OVO, DANA, GoPay, ShopeePay, and LinkAja.
• The minimum deposit amount is Rp 10.000. Maximum deposit limits vary by payment method and are displayed at the point of deposit.
• Deposits are generally credited to your Account within seconds of payment confirmation. ngo500 is not responsible for delays attributable to the banking or e-wallet network.
• ngo500 reserves the right to apply a maximum single-deposit limit and to request source-of-funds documentation for deposits that exceed defined thresholds.

Withdrawals:

• Withdrawals are processed to the same payment method used for the most recent deposit, except where ngo500 determines an alternative method is appropriate for security or operational reasons.
• The minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits per transaction and per day are displayed in the Cashier section of your Account.
• ngo500 targets withdrawal processing within two (2) minutes of request submission for verified Accounts. Processing times may be extended during periods of high transaction volume or where additional verification is required.
• Withdrawals are available 24 hours a day, seven days a week, including Indonesian public holidays such as Idul Fitri and Indonesian Independence Day (17 August).
• ngo500 does not charge withdrawal fees on standard transactions. Third-party bank or e-wallet fees, if any, are the responsibility of the User.
• ngo500 reserves the right to delay or withhold a withdrawal pending satisfactory completion of KYC verification or pending investigation of suspected fraud or policy breach.

The following general rules apply across all ngo500 gaming verticals, including sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), Domino QQ, and Online Poker. Vertical-specific rules are published separately within each product section of the Platform.

• All bets are final once confirmed. ngo500 does not accept requests to cancel or amend a bet after confirmation, except where a specific product rule expressly permits cancellation.
• ngo500 reserves the right to void any bet where it determines, at its sole discretion, that the bet was placed in error, based on an obvious pricing mistake, or in circumstances that constitute a breach of these Terms.
• Winnings are credited to the Account Balance automatically upon settlement of the relevant event or game round.
• In the event of a dispute regarding the outcome of a sporting event or game round, the result as determined by ngo500's official data provider shall be final and binding, subject to the escalation procedure described in Clause 13.
• ngo500 reserves the right to impose maximum payout limits on a per-event, per-day, and per-product basis. Current limits are published in the platform's betting rules documentation.
• Systematic exploitation of pricing errors, arbitrage betting using multiple Accounts, or any coordinated strategy designed to abuse promotional offers constitutes prohibited conduct under Clause 8.

ngo500 offers various bonuses and promotional offers to eligible Users. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus principles set out below.

• Bonus funds and real-money funds are tracked separately in your Account Balance. Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash.
• Unless the specific offer terms state otherwise, a standard wagering requirement of 30x (thirty times) the bonus amount applies before any winnings derived from bonus funds may be withdrawn.
• Bonuses must be claimed and wagering requirements fulfilled within the validity period stated in the offer. Unclaimed or expired bonuses are automatically forfeited.
• ngo500 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, provided that any bonus already credited and in progress shall not be retroactively altered.
• Bonuses are intended for recreational players. ngo500 may decline to issue bonuses to, or reclaim bonuses from, Accounts that display patterns consistent with bonus abuse, multi-accounting, or systematic exploitation of promotional terms.
• Welcome bonuses are available to new Users only and may be claimed once per household, device, and IP address.

ngo500 is committed to promoting safe and responsible gaming. The Platform provides a suite of player-protection tools that Users are encouraged to use proactively:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits via their Account settings. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Controls: Users may set maximum session durations after which they will be automatically logged out.
• Cooling-Off Periods: Users may request a temporary suspension of their Account for a defined period (24 hours, 7 days, 30 days, or 90 days) by contacting ngo500 support.
• Self-Exclusion: Users who wish to permanently close their Account for responsible gaming reasons may request permanent self-exclusion. This action is irreversible and ngo500 will take reasonable steps to prevent re-registration.
• Reality Checks: Notifications are available to remind Players of time elapsed during a gaming session.

ngo500 enforces a strict minimum age of 21+. Where ngo500 has reasonable cause to believe that a User is under 21, it will suspend the Account and require documentary proof of age before any access is reinstated.

For detailed guidance on responsible gaming tools and support organisations, please visit our dedicated Responsible Gaming page.

The following conduct is strictly prohibited on the ngo500 Platform and will result in immediate Account suspension, forfeiture of Balance, and potential legal action:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Operating more than one Account, or assisting another person in circumventing the single-Account requirement.
• Using automated bots, scripts, software, or any other artificial means to place bets, access the Platform, or manipulate game outcomes.
• Engaging in any form of collusion, match-fixing, or insider-information betting on sports or casino outcomes.
• Laundering funds through the Platform, including depositing funds derived from illegal activity.
• Exploiting software errors, pricing mistakes, or system vulnerabilities for financial gain.
• Engaging in abusive, harassing, or threatening behaviour toward ngo500 staff or other Users via any Platform communication channel.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or any other IP-masking technology.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any ngo500 software or game.

All content on the ngo500 Platform — including but not limited to the ngo500 brand name, logo, trademarks, website design, graphics, text, software, game content, and data — is the exclusive property of ngo500 or its licensors and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any ngo500 content without express prior written consent.

Game content, including titles and software, provided by third-party studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, and Spribe) remains the intellectual property of the respective studio and is licensed to ngo500 for delivery through the Platform. No User acquires any ownership rights in any game content by virtue of playing.

To the maximum extent permitted by Applicable Law, ngo500 shall not be liable for any of the following:

• Any loss of profits, revenue, data, goodwill, or any indirect, incidental, special, or consequential losses arising from your use of, or inability to use, the Platform.
• Any interruption, suspension, or termination of Platform access, whether caused by technical failure, maintenance, regulatory action, or force majeure events.
• Any loss arising from your reliance on information published on the Platform, including odds, game results, or promotional information.
• Any unauthorised access to your Account resulting from your failure to maintain credential security.
• Any loss attributable to third-party payment networks (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) experiencing delays, errors, or downtime.

Where ngo500's liability cannot be fully excluded by law, ngo500's aggregate liability to any User in respect of any claim shall not exceed the total amount deposited by that User in the thirty (30) days immediately preceding the event giving rise to the claim.

ngo500 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ngo500 applies industry-standard 256-bit SSL encryption to all data transmitted between your device and the Platform. Personal and financial data is stored on secured servers and is accessible only to authorised personnel on a need-to-know basis.

ngo500 does not sell, rent, or commercially transfer your personal data to third parties except where required to fulfil the services you have requested (e.g., processing a withdrawal via BCA or OVO), to comply with Applicable Law, or to protect the legitimate interests of ngo500 in cases of suspected fraud.

ngo500 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a chargeback or reversal instruction from a payment provider.
• Regulatory or legal requirement to cease services to the User.

Where an Account is suspended for investigation purposes, ngo500 will complete its review within a reasonable period and communicate the outcome to the User. Where an Account is permanently closed for a reasons other than prohibited conduct, any verified Balance will be returned to the User via the User's registered payment method within a reasonable processing period.

Users wishing to close their Account voluntarily may do so by contacting ngo500 support. Voluntary closure does not affect any outstanding bonus wagering requirements — uncompleted wagering will result in forfeiture of related bonus funds. Any real-money Balance will be returned following standard KYC verification.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which ngo500 holds its international gaming licence. In the event of any conflict between these Terms and the laws of your local jurisdiction, the governing law specified herein shall apply to the fullest extent permitted.

In the event of a dispute arising from the use of the ngo500 Platform, we encourage Users to contact our support team in the first instance. ngo500 commits to responding to all formal dispute submissions within five (5) business days (WIB, UTC+7). If a dispute cannot be resolved through the internal support channel, it may be escalated to the applicable dispute-resolution authority designated by ngo500's licensing body.

All formal disputes must be submitted in writing to [email protected]. Disputes not submitted in writing will not be considered for formal escalation.

ngo500 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, ngo500 will provide reasonable notice to registered Users via email or an on-Platform notification prior to the changes taking effect.

The current version of these Terms is always available at https://ngo500.club/terms-conditions and is identified by the version number and Last Updated date displayed in the page header. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, your sole remedy is to close your Account in accordance with Clause 12.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the ngo500 support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Language: Support is available in both English and Indonesian (Bahasa Indonesia)
• Response Time: General enquiries are typically answered within 2 hours; formal dispute submissions within 5 business days (WIB)

For responsible gaming concerns specifically, including requests for self-exclusion, deposit limits, or cooling-off periods, please visit our dedicated Responsible Gaming page or contact support directly — these requests are treated with priority.